Reference

Open putrajp Legal terms before your account

putrajp sets out its Legal rules in plain language so you can check account access, payment records, data choices and contact routes before opening an account.

Access depends on local lawClear account verificationDANA and QRIS records
putrajp Open putrajp Legal terms before your account
CONTACT ROUTES

Contact us when a policy question stalls

Legal questions are easier to resolve when you send the account detail that relates to them.

Account access Ask us about a blocked login, phone verification or an account detail change through…
Payment record For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the payment…
Access concern If you believe local access has been applied incorrectly, tell us the account email…
DATA PRACTICE

Switch on clearer data choices

We handle Legal requests through the account record, payment reference and contact path connected to your request.

Account data

We use the details supplied during account creation and phone verification to identify the account connected to a Legal request.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us connect a transaction to the correct account.

Cookies

Cookies and browser storage can preserve access settings and help us recognise the current session on your phone or desktop…

Account security

Use a private device where possible, keep your phone detail current and never share your password with support.

Record retention

We retain account, verification and transaction records for the period needed for the stated account, security and Legal purposes.

Change requests

To request access, correction or an eligible change, contact us with your account identifier and a clear description of the…

Check Legal answers before opening access

These Legal answers cover the questions we expect you to ask before creating an account or sending a payment. We keep the wording tied to the actual account path, local payment records and data requests, so you can decide what to do next without guessing which support route applies.

Legal describes the rules for account access, identity details, payment records, data handling and contact requests. We apply those rules where local law permits. Before access is completed, you may need to confirm your account details and phone verification information.

Access depends on local law. If you are connecting from Indonesia, check that using the service is permitted in your location before opening an account. We may restrict access when the applicable local rule, account check or verification result requires it.

A DANA or QRIS transaction is matched to the account and reference used at the time of payment. Keep your receipt until the status is settled. If you contact us, provide the rail and reference rather than a password or complete wallet credential.

The account path collects the details needed to identify you and includes phone verification before account access is completed. Use accurate information and keep the phone detail available. We may request another check when a payment or withdrawal record needs confirmation.

You can contact us to ask for access, correction or an eligible change to your account data. Include your account identifier and describe the requested action. We may verify your identity first, and some records may need to remain for a valid Legal purpose.

Cookies and browser storage can keep a session, access setting or policy preference available on your device. You can adjust browser permissions, but this may interrupt sign-in or remove saved choices. Contact us if a browser change creates an account-access problem.

Send the account identifier, the relevant date, the payment rail or account step, and a short description of the issue. For OVO, GoPay, bank transfer or virtual account matters, add the receipt reference. Do not send your password or full payment credential.